The customer support services are intended to be the services provided by the company to facilitate customers by providing quick responses to issues or problems reported in the delivered services or products. For a good business the relationship between organization and customers is very important. The good organizations make a relation with its valued customer by providing the customer support services. Once any business transaction is made between the organization and the customer, the organization provides the support to customer in some way like that:
- Assisting the customer to make their product cost effective
- Providing the knowledge of the correct usage of the product
- Assisting them to install the product
- Training them
- Guiding the way of troubleshooting
- Maintenance of the product
- Upgrading
Usually e-mail addresses, newsletters, postal mailboxes and call centers are established to provide the customer support services.
Executive Summary for Customer Support Services:
At the beginning of the executive summary provide the types of the customer support services provided by the organization.
Types of Customer Support Services:
There are plenty of customer support services provided by the organizations, some which are given below.
- General Support and Care: The general support is provided by the staff present at the outlet or sales point of the organization. It is usually done when customer comes for buying some product at the outlet. The sales man or the manager of the outlet deals the customer and answer his queries and guide the customer that how to utilize the product or service.
- Website instructions: The instructions are given to the customer or user on the website of the organization. To achieve this purpose manual are maintained on the company website. The FAQ (frequently asked questions) and blogs are also used to instruct the customer in case of problem.
- Discussion forums: The discussion forums are the bunch of experts answering to the problems of the customers.
- Email Support: An email support service is provided to the customers. Whenever they ask about any problem the email support group answers and solve their problems.
- Telephone Support Service: The telephone support service facilitates the customer by answering their problem through calls. To check the product response or response against service the telephone support service group often makes calls to the customers.
- Technical Support: The technical support is being given to the customers, regarding the products where technicalities are involved.
Services Record:
In services record keep the track of all the services provided by the organization.
- Services Response: In services responses note that which service has been meeting the customer’s problems the most and what is the customers’ response against the support service. Which service need some amendments, modifications and get to be changed according to the customers demand.
- Upcoming Services: Make the list of the upcoming services to which the organization is going to launch soon. Inform the customers about upcoming services.
- Blocked Services: Make the list of the blocked customer support services as well. Write the reasons why these services have been blocked by the organization?
Products with Desired Service:
Make the list of the products along services provided by the organization. Make the list by making the charts and tables showing the data briefly.
Sales Charts:
The sale would increase due too good customers support services, include the sales chart with the summary to add weight to your arguments.
Competent Staff:
Make the list of the competent staff of your organization with their qualifications and positions in the organization, which provided the best customer support services. Put their name to list for giving rewards and annual bonuses.
